Webex CC Use Cases
Welcome to the Webex Use Case Repository. Here you will find step-by-step guides on how use the Use Cases the Webex Contact Center features.
Lab Content
| Demo Use Case | Description |
|---|---|
| Pre-requisites | What you need to set up before starting builing the Demo Use Cases |
| First steps | Demo Selector (WhatsApp) and Global Flows |
| Bots (AI) | Import QA and Task Bot |
| Agent Handover | Agent Handover Demo Use Case (WhatsApp) |
| Finance | Finance Demo Use Case |
| Automotive | Automotive Demo Use Case |
| Appointment managment | Appointment managment Demo Use Case |
| Retail | Retail Demo Use Case |
| Insurance | Insurance Demo Use Case |
| Supervisor Controls | An easy way for Supervisor CC Management |
| Call Me | COMING SOON! Call Me Demo Use Case |
