Retail
Last modified: Thu, 10 August 2023
Overview of the Use Case:
Following use cases are part of the Retails Demo:
- Order Status
- Find nearest store
- Chat to Agent
Demo Video
The video below shows a demo about this Use Case:
How to configure this Demo Use Case in your Tenant
Import Retail Flow
- WA_Retail.workflow
- Create a new flow and Import from WA_Retail.workflow in the ConnectFlows directory.
- Make the following changes:
- Edit the Custom Variables to add agent name and email address for the Callback API:
- Edit the Trigger Node to add AbdulDemoRetail (or whatever unique trigger you want to use)
- In the Agent Handover path edit the Queue Task to add your own queue
- Open and save All Receive nodes
- Open the QnABot node and select the QA BOT created above [QA BOT Name]
- Save and Make Live – select the appropriate WhatsApp App.
Files
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Congratulations, you have completed the configuration for this Demo Use Case! You can continue with the next one.
