Pre-requisites

Last modified: Thursday, 10 August 2023

Before you start with adding the use cases to your demo tenant, you will need to have the following configuration already in your tenant:

  • Webex Connect WhatsApp, SMS and Bot configuration
  • Webex CC basic tenant configuration

Please follow the below list to ensure that you have the needed configuration done.

Webex Connect preparation:

The following need to be set up in order for the main Connect flows to work:

  • WhatsApp configured in the Connect Tenant.
  • SMS configured in the Connect Tenant.
  • QA and Task Bots

Webex CC preparation:

  • Create an Inbound WhatsApp Entry Point
  • Create an Inbound SMS Entry Point
  • Create a Team
  • Create a WhatsApp queue
  • Create a SMS queue

Please follow the Lab Guides for the initial Webex CC and Webex Connect configurations. https://webexcc.github.io/

Webex Calling Pre-requisites:

Webex Calling has to be configured before you start with the configuration of the Use Cases.

  • Create a User and provide a Webex Calling Extension
  • Use this Extension for your Agent Login in Webex CC Desktop
  • Assign a free Number in Webex Calling and map it to an Entry Point in Webex CC For how to set up those elements, please refer to Labs 1 – 3 of the Webex CC Lab guides https://webexcc.github.io/

Control Hub: https://admin.webex.com
Portal: https://portal.wxcc-us1.cisco.com/portal
Agent Desktop: https://desktop.wxcc-us1.cisco.com
Webex CC Documentation: https://www.cisco.com/c/en/us/support/customer-collaboration/webex-contact-center/series.html
Developer Portal: https://developer.webex-cx.com
API Samples Git Repository: https://github.com/CiscoDevNet/webex-contact-center-api-samples
Widgets Samples Git Repository: https://github.com/CiscoDevNet/webex-contact-center-widget-starter/tree/master/Examples\



–

Congratulations, you have completed the configuration for this Demo Use Case! You can continue with the next one.

results matching ""

    No results matching ""