Insurance

Last modified: Thu, 10 August 2023

Overview of the Use Case:

The Insurance Use Case shows an Example how to Reporting an Accident using digital automation.

Demo Video

The video below shows a demo about this Use Case:

How to configure this Demo Use Case in your Tenant

  1. WA_Insurance.workflow
  2. Create a new flow and Import from WA_Insurance.workflow in the ConnectFlows directory.
  3. Make the following changes:
    • Edit the Trigger Node to add YOUR_TRIGGER_Word (or whatever unique trigger you want to use)
  • In the Agent Handover path edit the Queue Task to add your own queue
  • Open and save All Receive nodes.
  • Open the QnABot node and select the QA BOT created above [QA BOT Name]
  • Save and Make Live – select the appropriate WhatsApp App.

Flows

WA_Insurance.workflow



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Congratulations, you have completed the configuration for this Demo Use Case! You can continue with the next one.

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