Appointment Management

Last modified: Thu, 10 August 2023

Overview of the Use Case:

The Appointment Management Use Case demonstrate:

• Check my Appointment Status
• Change my Appointment
• Cancel my Appointment

Demo Video

The video below shows a demo about this Use Case:

How to configure this Demo Use Case in your Tenant

1. WA_Appointment.workflow
2. Create a new flow and Import from WA_Appointment.workflow in the ConnectFlows directory.
3. Make the following changes:
   • Edit the Trigger Node to add AbdulDemoAppointment (or whatever unique trigger you want to use)

• In the Agent Handover path edit the Queue Task to add your own queue
• Open and save All Receive nodes.
• Open the QnABot node and select the QA BOT created above [QA BOT Name]
• Save and Make Live – select the appropriate WhatsApp App.

Flows

WA_Appointment.workflow

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Congratulations, you have completed the configuration for this Demo Use Case! You can continue with the next one.