Agent Handover (WhatsApp)

Last modified: Thu, 10 August 2023

Overview of the Use Case:

This Use Case is an Example how to escalate from a digital Interaction to an Agent using WhatsApp as a Channel.

Demo Video

The video below shows an Agent Experience example:

How to configure this Demo Use Case in your Tenant

1. WA_Agent.workflow
2. Create a new flow and Import from WA_Agent.workflow in the ConnectFlows directory.
3. Make the following changes:

• Edit the Queue Task to add your own queue
• Save and Make Live – select the appropriate WhatsApp App.

Flows

WA_Agent.workflow

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Congratulations, you have completed the configuration for this Demo Use Case! You can continue with the next one.